PRIVACY POLICY
This website does not automatically collect personal data from users.
RM Concierge only receives personal information when it is voluntarily shared by the user through direct contact channels such as email or private forms not managed by this public website.
Purpose of data use
Any personal data shared by the user (for example: travel dates, preferences, priorities, or service requests) will be used exclusively to respond to inquiries or coordinate services through trusted third-party providers operating in Riviera Maya, Mexico.
We do not sell, distribute, or use personal data for automated marketing purposes unless explicit consent is given through a direct communication.
Legal basis for processing
The legal basis for processing personal data is the user’s consent when initiating contact and sharing information voluntarily.
Data retention
Personal data will be stored only for as long as necessary to fulfill the purpose of the inquiry or coordination request.
No personal data is retained indefinitely unless required by law or with explicit approval from the user.
User rights
Users may request access, rectification, or deletion of their personal data by sending a direct request to:
contact@riviera-maya-concierge.com
Security measures
RM Concierge applies reasonable and commercially acceptable security practices to safeguard personal data received through direct contact channels.
We are not responsible for risks associated with third-party platforms or communication channels used independently by the user.
Third-party involvement
The services recommended or coordinated by RM Concierge are provided and invoiced by third-party suppliers.
RM Concierge is not responsible for how third parties process personal data once the user interacts with them directly. Each third party operates under its own privacy policies.
Policy updates
The legal holder reserves the right to update this Privacy Policy to maintain regulatory compliance or improve legal precision, without prior notice, unless legally required.